Questions & Answers

Everything a shop needs to run its day: a five-step online booking flow for clients (service, date, time frame, barber, confirm), an admin dashboard with the full appointment board, walk-ins and check-ins, a client database with visit history, automatic SMS confirmations and reminders, business statistics (revenue, barbers, services, booking patterns), and a hosted shop website with its own booking page and blog.

From your website or booking link, in under a minute and with no app to install: they pick a service, a date, a morning/afternoon/evening time frame, then a barber and exact slot — or choose "any barber" — and confirm with their name and phone number. They immediately get an SMS confirmation and a reminder before the visit.

Yes. Every shop gets an embeddable booking form that can be placed on any website you own — WordPress, Wix, a custom build, anything that can host an embed. It runs against your live availability, matches your styling, and carries the required privacy notice and consent language inside the form itself, so it stays compliant wherever you embed it. Prefer not to run your own site? We host a complete website for you instead.

Yes — an SMS confirmation the moment a booking is made and a reminder before the appointment, which is the single biggest lever against no-shows. Messaging is fully compliant out of the box: clients can reply STOP to opt out at any time (we enforce a suppression list automatically), START to resume, and HELP for help.

Yes. Each barber has their own schedule, working hours, services, absences and day-off management, with per-barber pricing levels (for example junior and senior chairs) reflected automatically in the booking flow. The appointment board shows every chair side by side, including walk-ins.

Yes — a fast, hosted website with your services, team, gallery, reviews, hours, location and booking page, in a design you control (layouts, colors, fonts, your photos). It ships with SEO built in, an optional blog with AI-assisted drafts that you review and approve before publishing, and ready-made Privacy, Terms and Accessibility pages generated for your shop.

Your data stays yours — we don't sell it, and we don't run advertising trackers on your site without your visitors' consent (cookie banners and opt-out signals are handled for you). Data is encrypted in transit, access is restricted per shop, and consent records (like SMS opt-ins and opt-outs) are stored so you can prove compliance. The details are in our Privacy Policy at /privacy.

Not yet — online payments and no-show deposits (via Stripe, with the card handled entirely by the payment processor, never stored by us) are on the roadmap and in development. Today, clients book online and pay at the shop, and SMS reminders do the heavy lifting against no-shows.

No. Plans are month-to-month with no long-term contract and no exit fees. Cancel any time from Billing on your dashboard's Barbershop page (it opens your Stripe billing portal) — you keep access until the end of the paid month — and ask for a copy of your data within 30 days of leaving.

Yes — during onboarding we help you move your existing client list (names, phone numbers, notes) into TheKinsman so your history starts on day one. Write to hello@thekinsman.technology and we will walk the migration with you.

Email support@thekinsman.technology — the team answers Monday to Friday, 8 AM to 8 PM Eastern, typically within one business day. For demos, partnerships or migration help, use hello@thekinsman.technology.